ILM Level 3 Award in Management of Volunteers
( 4 x 4 hour workshops + 1:1 tutorial time + work based learning)

This ILM accredited course is a Vocationally Related Qualification (VRQ) for those with responsibility for coordinating the contribution of volunteers on a day-to-day basis.

It covers a range of approaches specifically aimed at managing volunteers. It includes the importance of having clear policies and procedures, and evaluating and recording volunteer achievements within a culture of promoting positive development and learning. Participants will be taught coaching techniques and introduced to various models as constructive ways of providing feedback to volunteers, playing to each person's strengths and skills and helping to identify what motivates each individual as well as encouraging a climate of reflective practice.

It includes:

  • What makes for an effective volunteer
  • Different and relevant management and motivational models
  • A code of conduct for volunteers
  • Good practice in recruitment and induction
  • Promoting a culture of positive development and learning
  • Celebrating achievements
  • Providing constructive feedback
  • Coaching techniques
  • Encouraging self-reflection
  • Playing to people's strengths and skills




Recent comments by delegates about this programme (in new window)

Three practical tasks are required (with evidence that these have taken place) and one written assignment.

Who is it for?

This qualification is ideal for anyone new to managing volunteers, or for practising managers who want to improve their performance. It recognises that managing volunteers can be quite different to managing paid staff. Leaders will gain a solid foundation in the specific set of skills they need to supervise, support, organise and motivate a team of volunteers and a recognised qualification with the ILM.

A presentation of ILM certificates at SHARE Museums East to some recent participants in this programme:

..this could be you 12 months after starting

Scheduled Courses


Price per delegate


Wed 9 Jan 2019 (day 1) +
Thur 7 Feb 2019 (day 2) +
Wed 13 Mar 2019 (day 3) +
Tue 1 May 2019 (day 4)
all dates: 9:30 - 14:15

£465 ¶


10% reduction if more than one person books on the same scheduled course from the same organisation.



Delegates: maximum of 12 to ensure individual attention and advice.

This course can also be run in-house and tailored to your specific requirements.

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